1.Call to the care-line 603-7844 6000 or Email HERE ask for technician try to solve the problem.
2.If they can't solve it , bring the product to the service centre with proof of purchase to your nearest location HERE
For more details about the canon warranty please click HERE
1.Send email to admin@atoz2u.com for consumable claim , please provide the documentation as below
- Print out sample (example print out with line , print out empty , print out no clear)
- Ink box expire date image (Toner no need but the Toner lever must more than 70%)
- Order ID or Invoice number
2.After our customer care reply , you can arrange send back the item to us for claim the new unit for you
Address : No: 2 ,Jalan BS 9/10 , Taman Bukit Serdang Seksyen 9, 43300 Seri Kembangan.
Our reception will provide the warranty claim form for signature .
Attention : the replacement unit will take 7-14 working days to progress. will email and call when the replacement unit ready.
All the warranty claim must meet Canon replacement terms and criteria as follows :
- Ink & Toner capacity must above 70%
- Ink & Toner must purchase from www.atoz2u.com
- Ink & Toner are original /genuine
- Ink & Toner Must not be empty and depleted
- Special note for Ink or Toner cartridges, the warranty coverage extends until the HP supplies is depleted , EOL (End Of Life) or the Warranty Ends date has been reached, whichever occurs first.
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