About Shipping & Delivery
Atoz24 Express Delivery
• Next-day delivery for orders that are made by 3pm the previous day.
• Apply to working weekdays only.
• Apply to selected areas within inner Klang Valley.
• Apply to selected items in Atoz24
Every time you place an order via the Shopping Cart, you can select a delivery date. Items with longer lead time will affect this option.
Klang Valley - Coverage Areas & Non Coverage Areas
Same-day Delivery (Coverage Areas)
We commit same-day delivery to selected delivery areas in Klang Valley. We will deliver your orders on the same day within business hours. Last order for Same-Day Delivery time is 11:00am, orders after 11:01am will be delivered on the following working day before 6pm.
3 Days Shipping via Courier (Non Coverage Areas)
Orders within Klang Valley but not within Coverage Areas will be shipped via courier service, lead time delivery within the next 3 working days.
Outstations - West & East Malaysia
West Malaysia (Peninsular Malaysia)
We ship most items across Peninsular Malaysia within 3-5 working days. Working days include Monday-Friday, excluding holidays.
East Malaysia (Sarawak, Sabah, Labuan)
We ship most items to East Malaysia within 7-14 working days. Working days include Monday-Friday, excluding holidays.
We partner with GD Express, SkyNet Worldwide for West Malaysia (Peninsular); and Macrolink Express for East Malaysia (Sabah & Sarawak) to ship your packages. You'll receive a shipping confirmation e-mail that will confirm a consignment note & live tracking. You may notice the tracking status might have not updated or slightly delayed. That's because the most couriers will only update tracking status on the next processing day.
Ensuring an On-Time Delivery
Please ensure the delivery address, receiver’s name and contact numbers are accurate and complete (including any business name if delivering to a work address) so that the delivery can be made on schedule. You can also specify a different delivery address while ordering and have your order delivered to your workplace or to your friends.
Please note that time-scales for delivery and delivery charges will vary depending on the availability of the items ordered, and your address. Please allow for extra time for deliveries to outside of the Kuala Lumpur metro area. We cannot accept orders from or deliver to addresses outside Malaysia. Please ensure that you have provided complete delivery address.
If no one is available at your address to take delivery, our delivery partner will make a maximum of two delivery attempts before returning the order to us, in which case, we reserve the right to consider that you have rejected delivery and that the order is therefore cancelled. In the event of cancellation of the order for non-delivery, kindly contact us within 2 weeks, or else your order will be refunded.
Delivery of an order shall be completed when we deliver the item(s) to the address you gave us when placing your order. You own the item(s) once we have received payment in full from you in respect of such item(s) - unless and until the order is cancelled, in which case ownership of the item(s) reverts to us on our refund to you in respect of the cancelled item(s). The item(s) will be your responsibility from the completion of delivery of such item(s).
Incorrect address / Invalid address
If our delivery tracking system trace your address was incorrect postcode key-in , we have the right to change your delivery mode ,
Please enter with cautions the address to reduce time for delivery team make a arrangement for us provide the fast delivery for you.
Some of the location we did set the limit for the paper quantity:
• Kuala Lumpur & Selangor - Unlimited Quantity Order
• Peninsular Malaysia - Maximum 5 quantity of paper
• Sabah & Sarawak - Paper product not available to purchase